AUA
SUMS gave two presentations at the Association of University Administrators Conference 29 - 31 March 2010 at the University of Warwick.
CRM for Recruitment and Admissions
Session Speakers
Kenton Lewis - St George's, University of London, Debbie Naude - SUMS Consulting
This presentation described how St George's University of London (with assistance from SUMS Consulting) reviewed and improved their recruitment and admissions process, to ensure a more student focused approach.
Tools to Review Timetabling - Benchmarking and Process Modelling
Session Speaker
Claire Taylor - SUMS Consulting
This presentation illustrated how SUMS Consulting have used Benchmarking in reviewing timetabling at SUMS member universities. The session also looked at the use of process modelling to improve process and illustrated the use of this tool by case study.
The presentation was divided into three main sections and notes have been made available as follows: