IT Services
SUMS Consulting undertakes reviews of Information Technology Services to assess performance and moves to make recommendations for improvement.
To deliver this service SUMS:
- Completes a short diagnostic evaluation (IT Service Healthcheck); which compares the university against good practice within the SUMS' membership
- Consults and reviews IT services to determine where they are best delivered
- Facilitates workshops with computer officers to generate ideas for improvement and gain buy-in to change
- Assesses service levels and helps universities adopt service management
- Reviews organisational support structure, staff skills and role implications to support the implementation of service management
- Shares good practice between Members through presentations and workshops.
Significant outcomes from this work are:
- A knowledge base of good IT practices and benchmarking data
- The IT service Healthcheck tool.
Recent IT Healthchecks include:
- Essex; this benchmarked their IT services against ’94 group peer. The benchmark found their service to be relatively lean (Assignment number 1115)
- Surrey; this identified some areas where they were out of line with their peers (Assignment number 1091)
- Bath; this was extended to a review of organisational structures to help enable them to move to a more centralised support structure (Assignment number 1021).
Andrea Buttle